Return Policy

Thank you for choosing Dude Swipes! We are committed to providing you with high-quality products and a great customer experience. If you are not completely satisfied with your purchase, we offer an easy return process. Please read the return policy below carefully.

1. Return Conditions
   To ensure that your return is processed smoothly, please ensure that the following conditions are met:

Returns must be submitted within 30 days of receiving the item.

Items must be unopened or unused and in their original packaging and tags intact.

Returned items must be undamaged and meet our quality standards.

2. How to Return an Item
   Submit a Return Request
   Please contact our customer service team at dudeswipes@store.com with your order number, item purchased, and reason for return.
   Wait for confirmation
   We will process your return request within 1-2 business days of receiving it and provide a detailed return address and steps.
   Ship Back an Item
   Please ensure that the item is well packaged and sent back using a trackable shipping method.
   Refund Processing
   Once we receive the returned item and confirm that it is eligible for return, the refund will be processed within 7-10 business days. The refund will be refunded through your original payment method.
3. Return Costs
   If the return is due to us sending the wrong item or the item is defective, we will cover the return shipping costs.
   For personal reasons (such as dislike or change of mind), the return shipping costs are borne by the customer.
4. Items Not Applicable for Returns
   The following items are not eligible for returns:

Items on sale or promotion (unless the item is defective).
Items that have been opened or used.
Return requests made more than 30 days after purchase.

5. Damaged or Defective Items
   If the item you received is damaged, defective or not as described, please contact our customer service team immediately and provide photo evidence. We will provide you with a full refund or replacement item.
6. Refund Methods
   The refund will be refunded through your original payment method. If the payment method is not available, we will negotiate with you for other refund methods.
7. Contact Us
   If you have any questions about our return policy or need further assistance, please contact us via:
   📧 Email: dudeswipes@store.com

We will do our best to provide you with a satisfactory solution.